Service and Support
Service Request Form
When sending an item back to DA for service, we request that a note with the customers contact information and the reason for sending it is included with the shipment. Below we have provided our service request form for this purpose. Fill it out as completely as possible and send it with your engine or ignition. The technician servicing your engine/ignition will use the information to help diagnose any problems that might exist. No return authorization, RMA or notification is needed when sending in a product for service.
*CURRENT SERVICE LEAD TIME: 3-5 WEEKS*
Shipping Information
All items returning to Desert Aircraft for service should be addressed to the Service Department. Insuring your returning shipment is a good idea. Desert Aircraft is not responsible for damage caused by shipping. Please check our tips for packing your engine to make sure it arrives safely.
Ship to:
Desert Aircraft- Service Dept.
1815 S. Research Loop
Tucson, AZ 85710
How to Pack your Product
When returning your engine and/or ignition to Desert Aircraft for service, please package it carefully to help prevent damage during transit. Use a sturdy box that is appropriately sized for the item(s) being shipped and enough packing material to prevent any movement inside the box. Bubble wrap is generally sufficient when used generously.
When wrapping your product, pay particular attention to fragile components such as the spark plugs, cylinder cooling fins, and carburetor. These areas should be well protected from impact, as shipping carriers can occasionally subject packages to rough handling. Whenever possible, we recommend using a new corrugated shipping box to provide the best protection.
Please clearly mark the outside of the package with "Attention: Service Department." In most cases, it is not necessary to include your exhaust system or muffler unless specifically requested by our service team.
Most importantly, include a note or completed service request form inside the package. This should include:
- Your name
- Return shipping address
- Phone number and/or email address
- A detailed description of the reason for service or the issue you are experiencing
Packages received without contact information or an explanation of the requested service cannot be processed immediately and will be set aside until we are able to identify the owner.
For your convenience, we recommend using our Service Request Form, which can be downloaded above, or found in your engine owner's manual.
Please complete the form as thoroughly as possible. The more information you provide, the easier it is for our technicians to diagnose and resolve the issue. Keep in mind that the technician performing the service may not be the same person you previously spoke with, so including complete details helps ensure nothing is overlooked.
Desert Aircraft also recommends attaching tracking to your package. DA does not contact you when your engine arrives to inform you that its here. We will contact you once the engine has been inspected and a repair quote has been generated.
International Customs & Duties
Desert Aircraft is not responsible for any customs duties, taxes, or related fees associated with repairs shipped to or from Desert Aircraft. Any customs duties or import charges incurred by Desert Aircraft for motors received from international customers will be added to the total repair invoice.